n today’s highly competitive market, customer service is one of the prime criteria considered while selecting a business partner. We take this task seriously and strive to improve service quality continuously.

• Today, we are a team of 26 engineers, placed strategically across the country to support our local and international customer’s requirement in time. The moto is to keep the machines (3000+ nos. of Sterile & non-sterile equipment) running without hampering customer production. Therefore, attending emergency breakdown is our top-most priority. Pharmalab service personnel is available 24 x 7 on-call with dedicated emergency phone number and now also on video call for most emergency cases.

  Once the equipment reaches customer premises, it is customer-service team’s responsibility to take care of the equipment throughout its lifecycle. To help our customer make optimum utilisation of the machine, we undertake various measures starting from the Installation stage to upgrading the existing machine with the latest features.

  After equipment delivery at site, the installation and commissioning of equipment are carried out only in the presence of our service team. We make sure that all critical requirements are met for the successful operation of the machine. Furthermore, we impart training to customer team (users, operator, maintenance) so to that equipment is optimally used.

  In addition to the uninterrupted operation of equipment, it is also necessary that the efficiency of equipment is maintained. To help the customer maintain efficiency, we offer services like Annual Maintenance Contract, De-scaling activity, process optimisation, validation and upgrading the equipment with the latest features. One of the crucial areas is documentation, where we support our customer with complete documentation to meet the regulatory requirements and successfully fulfill the audit requirements like FDA, GMP, ISO and many others. This is made possible only due to Pharmalab’ s policy of maintaining all the records of equipment starting from customer purchase order through dispatch documents, and up to latest after-sale service calls for all the equipment supplied till date.

  At Pharmalab, with dedicated R & D team efforts, the technology, design and features keep on evolving continuously. This call for continuous up-gradation of knowledge & skill of our service team, and we ensure this by conducting regular classroom & hands-on training of our team.

  Our dedicated team member’s untiring effort pays to achieve our team goal and helps us reach where we are today. However, there is a lot more to do and a long way to go. Have a great day!