The current pandemic of COVID-19 has placed several challenges in the day-to-day life of every human being across the world. Similarly, businesses are facing different challenges in their daily operation. With the travel restrictions, processes such as the Factory Acceptance Test (FAT) have become a difficult task for both the customer and supplier.

To handle such activity, SKAN AG has developed an innovative solution of Remote Support Kit, using the latest technology. The kit consists of separate mobile wireless infrastructure with Augmented Reality (AR) data glasses. Utilizing interactive video and audio streaming between the customer and supplier, real-time tracking of activity at supplier place is made possible.

This solution is useful for other activities like steel construction approvals, after-sales service support at the customer site and so on. It saves a lot of time and cost involved due to travelling. The Remote Support Kit has enabled a customer to be there at the supplier location OR supplier at a customer location without being there in person.